AI chatbots and generative AI are reportedly gaining traction among local insurers, enabling them to better serve consumers while tackling issues like financial exclusion and fraud. For example, OneSure Direct recently launched InsureBot, an AI assistant that simplifies insurance processes, while Blink by MiWay introduced a WhatsApp chatbot for quick car insurance quotes. FNB also recently announced that it is embarking on an AI journey and innovation drive to enhance its short-term insurance products, including leveraging generative AI to combat fraud, enhance risk management and support other functions.
