Nedbank has opened its 300th “New Ways of Banking” branch in Somerset West, Western Cape, as part of its Project Imagine initiative. These branches offer a blend of digital self-service options and in-person assistance, creating a flexible and convenient banking experience. The move is aligned with Nedbank’s strategy to adapt to the post-Covid-19 world and meet evolving customer needs. These branches allow clients to access various platforms for transactions using self-service devices, with personal assistance available when required. Client satisfaction surveys show that the new branches have been successful in delivering exceptional client experiences, with 100% achieving their visit objectives and 97% finding banking easy. Nedbank plans to expand these branches across the country in the coming years.
